TCPA Consent & Communication Terms

1. Express Written Consent

Under the Telephone Consumer Protection Act (TCPA) and federal communication regulations, you understand that submitting an inquiry with your phone number constitutes an electronic signature certifying your express written consent to receive communications from InsuranceWhen and its authorized insurance partners.

2. Methods of Communication

You agree that authorized insurance partners may contact you using various technologies, including:

• Live Representative Calls: Inquiries may be routed to licensed agents or customer care specialists.
• Automated Telephone Dialing Systems (ATDS): Systems that automatically dial telephone numbers.
• Artificial or Pre-recorded Voices: Informational notifications regarding your request.
• Short Message Service (SMS) & MMS: Text messages providing quote updates, appointment confirmations, and informational follow-ups.
• Electronic Mail: Policy information, comparison summaries, and customer service notices.

3. Consent Is NOT a Condition of Purchase

Your consent is voluntary. You are not required to provide consent as a condition of purchasing any property, goods, or insurance services. If you prefer to explore insurance options without providing consent for automated communications, you may reach out directly by email at connect@insurancewhen.us.

4. Message Frequency & Carrier Rates

Message frequency varies based on your inquiry and interaction level. Standard message and data rates applied by your wireless carrier may apply to all incoming and outgoing text messages and cellular calls. InsuranceWhen does not assess fees for sending communications.

5. How to Revoke Consent & Opt-Out

You may revoke your consent to receive telephone calls or SMS messages at any time using any of the following standard methods:

1. Text Reply: Reply STOP, UNSUBSCRIBE, or QUIT to any SMS message received.
2. Verbal Opt-Out: Inform any representative during a live phone call that you wish to be placed on their internal Do Not Call list.
3. Email Notification: Send an opt-out request to connect@insurancewhen.us with the subject line “Do Not Call / TCPA Opt-Out” and include your phone number.

6. Participating Partner Network

Inquiries submitted on InsuranceWhen are matched with licensed insurance carriers, agencies, and broker networks authorized to do business in your state. Our partners adhere to federal and state telemarketing compliance guidelines.

7. Contact for Compliance Inquiries

If you have questions regarding our TCPA policies or communication practices, please contact our compliance department: